A True Rug Specialist’s Plant
What a great time I had in Ann Harbor, Michigan this weekend! I was able to attend a rug summit surrounded by truly some of the most experienced, dedicated, and genuine rug experts in the trade. Being a “newbie” rug cleaning business owner, I was truly in awe of the 1500 years combined experience in the room. What I found so refreshing was the camaraderie that these people have. It was not about who does more rugs in day, or who has the biggest rug cleaning facility, or who has been doing it the longest. Each rug expert was there to share their tricks of the trade, what has worked and what doesn’t always work, and how they run efficient rug cleaning operations. I took a lot of information and new techniques that I plan to implement in our family business daily procedures. The thing I took most away was the unique passion that each one of those people has for not only the business but for the rugs themselves. You see, each rug that is brought into a true rug specialist’s plant, not a dry cleaners, tells a story. We want to hear those stories. We want to know what the value is to you, where the rug comes from, where it has been. The more we know, the better the rug is handled and cared for.
I realized that although I have not been doing this as long as they have, I have that passion too, and that is something not measured by years. My passion comes from a place a family. It has always been the most important thing to me and defines so much of who I am. As corny as it is, my greatest achievements have always revolved around family or making someone happy. There is something to be said for when you speak to a customer who is devastated that her “adorable” teenage daughter decided to do a “cut and paste” magazine project on her precious oriental rug, she brings it to us, we repair it and it’s just like it was. The satisfaction you have when you bring that rug back to her is just so great.
I know I have said it blog after blog, but I truly love what I do. If you have an area rug that you want to preserve, call my father today and he will take care of it!
